22|

COVER STORY
EXCLUSIVE
REPORT

SHARING KNOWLEDGE IN THE CORPORATE HIVE According to the book The Wisdom of Bees, organizations can learn a lot from the complex system of information exchange that goes on in hives. A growing number of enterprises are striving for that level of information sharing with the help of knowledge management and collaborative technologies. Read all the details in Baseline’s exclusive survey of business and technology leaders.

30 | VERTICAL VIEW
34 | CLOUD COMPUTING

CLOUDY, WITH A CHANCE OF SECURITY, RELIABILITY AND RESILIENCY

There are clear benefits to using the cloud computing model to facilitate the rapid availability of IT resources, but this approach is not right for every enterprise.

36 | SURVIVAL SKILLS

HITTING CURVEBALLS
In today’s competitive business world, a critical skill for tech-
nology and business managers is the ability to confront and
overcome unexpected obstacles.

COVER ILLUSTRATION BY RANDY LYHUS

EDUCATION

TEXTBOOK IT
Universities and school districts across the country are giving
top grades to business intelligence and data warehousing
tools, virtualization, green technology and cloud computing.
Facing tight budgets, these institutions are investing in tech-
nologies that enable them to operate more cost-effectively.

42 | TECHKNOW

TAKING CONTROL OF IT CHANGES
One of the hardest things about managing IT resources is
understanding how to control and document changes to
your network infrastructure, applications and systems. Yet,
managing these changes effectively can make the difference
between satisfying users and dealing with chronic downtime.

1. The QUANTIFIABLE GOALS—and schedule for achieving them—that a company establishes when it undertakes an information technology initiative. 2. THE STANDARD or expected LEVEL OF PERFORMANCE associated with a given TECHNOLOGY initiative.