BASELINE | JUNE 2009 | ISSUE 96
THE FUTURE OF FLIGHT
As Los Angeles World Airports renovates both its facilities and its
technology, CIO Dominic Nessi works on 30 major capital projects
with a budget of around $200 million. His 10-year IT strategic plan
encompasses a consolidated—and green—data center, wired and
wireless networks, a new intranet site and advanced security.
28 | IT EXPENSE
CHARGEBACK PROCESS DELIVERS
To ensure that the executives in its brands and business
units understand and are responsible for their own IT
costs, 1-800-Flowers.com implemented a chargeback
system in which both the business and IT benefit. The
company is also investing heavily in Web 2.0 technology
because “online is our future,” says CIO Steve Bozzo.
24 | XAAS
COVER PHOTOGRAPH BY ALAN BLAUSTEIN
THE CLOUD’S THE LIMIT:
ANYTHING AS A SERVICE
The use of software-as-a-service
applications has migrated into
a strategy that has business and
technology leaders considering
almost every potential cloud
service offering, including platforms, infrastructure, communications and even video.
34 | VERTICAL VIEW:
BANKING AND FINANCE
MAKING GOOD IT INVESTMENTS
Banks and other financial institutions are relying on a
variety of technology tools to increase their efficiency,
cut costs and boost revenue. Three key technologies
are server virtualization, service-oriented architecture,
and self-service applications such as online and mobile
banking and payments.
1. The QUANTIFIABLE GOALS—and schedule for achieving them—that
a company establishes when it undertakes an information technology
initiative. 2. THE STANDARD or expected LEVEL OF PERFORMANCE
associated with a given TECHNOLOGY initiative.