BASELINE | JUNE 2009 | ISSUE 96

18|
COVER STORY
BUSINESS-IT
TRANSFORMATION

THE FUTURE OF FLIGHT

As Los Angeles World Airports renovates both its facilities and its technology, CIO Dominic Nessi works on 30 major capital projects with a budget of around $200 million. His 10-year IT strategic plan encompasses a consolidated—and green—data center, wired and wireless networks, a new intranet site and advanced security.

28 | IT EXPENSE
MANAGEMENT
CHARGEBACK PROCESS DELIVERS
FOR 1-800-FLOWERS.COM

To ensure that the executives in its brands and business units understand and are responsible for their own IT

costs, 1-800-Flowers.com implemented a chargeback system in which both the business and IT benefit. The

company is also investing heavily in Web 2.0 technology because “online is our future,” says CIO Steve Bozzo.

24 | XAAS

COVER PHOTOGRAPH BY ALAN BLAUSTEIN

THE CLOUD’S THE LIMIT: ANYTHING AS A SERVICE The use of software-as-a-service applications has migrated into a strategy that has business and technology leaders considering almost every potential cloud service offering, including platforms, infrastructure, communications and even video.

34 | VERTICAL VIEW:
BANKING AND FINANCE
MAKING GOOD IT INVESTMENTS

Banks and other financial institutions are relying on a variety of technology tools to increase their efficiency, cut costs and boost revenue. Three key technologies are server virtualization, service-oriented architecture, and self-service applications such as online and mobile banking and payments.

1. The QUANTIFIABLE GOALS—and schedule for achieving them—that a company establishes when it undertakes an information technology initiative. 2. THE STANDARD or expected LEVEL OF PERFORMANCE associated with a given TECHNOLOGY initiative.